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Free Trial & Returns

At Coolive, we truly believe that a good night's sleep starts with the right mattress. The perfect mattress does more than just support your body — it restores your energy, soothes your mind, and prepares you for a brand new day. That’s why we warmly invite you to experience our mattresses in your own home, for 101 nights, risk-free.

We want you to sleep soundly — not just with our mattress beneath you, but also with complete peace of mind. Take all the time you need to explore the comfort, the support, and the quality of our products. Let every night of rest guide your decision. After all, the best judge of whether a mattress is right for you is not us — it's your own body.

Cancellation

It normally takes 1-2 business days for us to dispatch your order.

Order cancellation is possible only for orders that have not yet been processed or shipped. If you submit an order cancellation request before the order has been processed and shipped, you will receive a full refund.

Unfortunately, if the order has already been shipped, it cannot be cancelled.

Enjoy 101-Night Risk-Free Trial

Night one starts when your mattress is delivered.


Sleep on your Coolive mattress for at least 4 weeks(recommended time).
Contact us if you have any questions when using.We'll reply to you asap.
If you are dissatisfied within 101 days,easily start there fund process!Just tell us

Top Questions

How does the trial sleep phase work? Plus

It’s simple. With Coolvie, you can take advantage of our 101-night trial and decide for yourself whether our mattress truly meets your expectations. If, after sleeping on it, you come to feel that Coolvie isn't the right fit for you, just reach out to our customer service team at service@coolviesleep.com. We’ll refund you 100% of the purchase price — no hassle, no hidden conditions.

That said, we believe a good mattress takes time to reveal its true comfort. Your body needs a little while to adjust to new sleeping surfaces, so trying out a mattress for just a few days may not give you the full picture. For that reason, we recommend giving your Coolvie mattress at least four weeks before making a decision. Sleep on it, let your body adapt, and only then decide what feels right for you.
Shouldn't I test a mattress first in person before purchasing? Plus

We understand that it may be disappointing to hear that we don't have a physical store available at the moment. However, please don't let that worry you — we've made shopping for a mattress completely stress-free. With just one click, a package weighing over 18 kilograms will be delivered right to your door.

We know that not being able to try the mattress in person before buying might feel uncertain, but that's exactly why we offer our 101-night home trial. You'll have plenty of time to truly experience the Coolvie mattress in your own home, on your own terms. And if for any reason you find that it doesn't suit you, simply send us an email, and we will guide you through the refund process — no pressure, no hassle.
When does the sleep trial start? Plus

Your 101-night trial begins the day your Coolvie mattress arrives at your doorstep. From that moment on, you have more than three months to sleep on it, completely risk-free, and decide whether it's truly right for you.

However, we recommend giving your mattress a little time to settle. Like many high-quality foam mattresses, your Coolvie needs a short period to fully expand and regain its intended shape and support after being compressed for shipping. That's why we suggest waiting 48 hours after unboxing before you begin your proper sleep journey. During this time, the mattress will gradually adjust, ensuring that when you finally lie down on it, you experience the comfort and support it was designed to deliver.
Does the mattress have to stay in its plastic wrap during the trial? Plus

No, it doesn't. We want you to have the best sleep possible and that should not include sleeping on noisy plastic. The Coolvie mattress is vacuum sealed in plastic and roll packed for delivery to your home.

Upon receiving your new Coolvie mattress, carefully remove the plastic wrap using our handy cutting tool included in your Welcome-package.

A guideline for how to properly unwrap your Coolvie is provided in your package as well. Within a few minutes, your mattress will magically self-inflate and will be ready for you to sleep on.
How can I return my Inofia mattress within the trial time? Plus

If you ever decide that your Coolvie mattress isn't the right fit for you, returning it is simple and hassle-free. Just reach out to us at service@coolviesleep.com. To help us assist you as quickly and efficiently as possible, please be sure to include your order number in the email. This will allow our customer service team to locate your purchase right away and guide you through the return process without unnecessary delays. We're here to help, every step of the way.
Can I return the mattress if it has quality issues during the trial? Plus

Don't worry! We're here to help resolve the issue right away. Coolvie offers a 10-year limited warranty so that you can be confident of our mattress and have time to see if it's right for you. Our warranty covers all manufacturing defects: sagging, dips, waves, bumps, and decompression issues. To start a product quality claim, reach out to our Customer Experience team at service@coolviesleep.com.

Have a Return?

Our friendly customer support team is here to guide you through every step of the return process and answer any questions you may have along the way.

How to reach us:
Email: service@coolviesleep.com (Please remember to include your order number so we can assist you more efficiently)

Return Shipping Fees:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Once we receive your return, the unit will be inspected and a copy of the inspection will be emailed to you as an acknowledgement of receipt. This notification will include the approval or denial of a refund. If approved, an automatic credit will be issued to your original payment method. It may take up to 5 business days for the refund to be available in your account.

Service Hours:
Monday – Friday, 10:00 AM – 6:00 PM (EST)

Return Address:
AVE STE B, COSTA MESA, CA

We're committed to making your experience fair and transparent, whether you keep the mattress or decide to return it.

Ship From the USA | Free, No-Contact Delivery | 101-Night Risk-Free Trial | 10-Year Limited Warranty

Placed On Any Surface

On the floor
Adjustable Base
Box Spring or Foundation
Slatted Base